Warranty Policy

INVICTUS ARK WARRANTY POLICY

 

PART I: POLICY INTRODUCTION, PURPOSE, AND WARRANTY FRAMEWORK

At Invictus Ark, our responsibility begins where most other companies’ obligations end—during failure. We design and distribute emergency survival equipment, blackout power infrastructure, and system-resilient technology under the core belief that preparedness is not optional, and performance under pressure is non-negotiable. Our customers rely on Invictus Ark not for style or novelty, but for unflinching functionality during natural disasters, grid-down conditions, and mission-critical scenarios where margin for error is nonexistent.

This policy governs the scope, structure, and enforceability of all warranties offered by Invictus Ark on applicable product lines. It has been written in clear, enforceable language to define precisely when a product qualifies for repair, replacement, or compensation under our warranty structure, and more importantly—when it does not. It establishes the limitations of warranty coverage, the duties of the consumer to use our products responsibly, and the process by which a valid claim must be submitted.

Customers who complete a purchase from Invictus Ark—whether directly via our website or through affiliate marketplaces—are bound by this warranty policy upon completion of checkout. This document constitutes the full and final governing terms over all post-purchase performance-based guarantees and supersedes any informal representations made outside this official publication.

PURPOSE OF THIS WARRANTY POLICY

This policy is designed to accomplish five critical objectives:

  1. To formally define the limits and conditions under which Invictus Ark will provide repairs, replacements, or coverage for product issues.

  2. To explicitly exclude liability for user-caused damage, misuse, negligence, or failure to understand operational guidelines.

  3. To impose clear responsibilities on the customer to ensure proper use of electrical systems, fuel-based components, and life-safety devices.

  4. To offer structured protection through two warranty tiers—30-day fulfillment integrity coverage, and 1–2 year defect warranties—based solely on manufacturer-origin failure.

  5. To create a documented and defensible legal record of coverage terms that protects Invictus Ark from unwarranted claims, chargebacks, or liability attempts made outside our control.

PRODUCT CATEGORIES SUBJECT TO WARRANTY

This policy applies only to products that fall within the officially covered categories at time of sale, as indicated by warranty-eligible markings, purchase confirmation records, or the presence of a serialized warranty label on the product or packaging. Warranty coverage applies exclusively to the following Invictus Ark product classifications:

  • Emergency power stations and portable battery systems

  • Solar generators and integrated inverter units

  • Backup fuel storage systems and pump infrastructure

  • Water purification units (manual and powered)

  • Communication and radio alert systems

  • High-capacity surge inverters and panel connection kits

Products not explicitly listed, or identified as consumable, perishable, or limited-use utility tools, may not be covered by this warranty unless stated otherwise on the individual listing page or provided in writing at the time of sale.

WARRANTY TIERS AND DURATION

Invictus Ark offers two warranty tiers, both of which are governed strictly under the terms of this document:

  1. 30-Day Fulfillment Warranty (Automatic)
    Every product ships with a standard 30-day warranty beginning from the date of delivery confirmation. This warranty covers:

    • Items dead-on-arrival

    • Products damaged in transit

    • Products missing key functionality due to fulfillment error

    • Immediate breakage not caused by customer misuse

  2. 1–2 Year Extended Warranty (Tiered Coverage)
    Available for products labeled “Warranty Eligible” on the sales page or invoice. This warranty is activated at the point of sale and offers coverage based on internal component failure or latent manufacturing defects. Coverage is divided into:

    • Partial coverage (labor or parts only) for wear-based malfunction

    • Full coverage (complete unit replacement) for verified defects not caused by external misuse

Customers are responsible for understanding which tier their product qualifies for. If in doubt, they are expected to contact support@invictusark.com for clarification before attempting a claim.

WARRANTY IS CONDITIONAL ON PROPER USAGE

Warranty eligibility is null and void if the product shows any indication of damage caused by user misuse, negligence, incorrect installation, or a failure to understand standard usage requirements. This applies especially to:

  • Electrical connection errors (e.g., overloading, polarity reversal, incompatible amperage)

  • Gasoline engine misuse (e.g., incorrect fuel ratio, storage with improper ventilation, flooding the ignition)

  • Mechanical strain from improper mounting or impact

  • Tampering with sealed units or attempting unauthorized repairs

  • Failure to follow usage guidelines in the user manual or labeling

  • Use in extreme environments outside the specified operating temperature, humidity, or load conditions

Ignorance of these requirements is not a defense. Invictus Ark does not train customers in the basics of electricity, fuel safety, or component load limits. That responsibility lies with the customer, and warranty claims based on misunderstanding will be denied.

PART II: DEFINITIONS OF USER ERROR, WARRANTY EXCLUSIONS, AND CUSTOMER NEGLIGENCE

A warranty is not a blanket promise to accept liability. It is a structured guarantee that applies only under conditions where the manufacturer or seller is the root cause of the defect or malfunction. Accordingly, Invictus Ark draws a hard distinction between valid claims due to product failure and invalid claims caused by the customer’s own actions or ignorance.

This section defines what Invictus Ark will not cover, and the objective standard used to determine whether the customer is at fault.

I. DEFINITION OF USER ERROR UNDER INVICTUS ARK WARRANTY STANDARDS

User error refers to any action, inaction, or omission by the purchaser or end-user that results in a product failure, physical damage, performance issue, or unsafe condition, outside of what is reasonable or expected usage. Invictus Ark defines this comprehensively, including:

  • Incorrect electrical configuration: Plugging devices into circuits that exceed the product’s voltage or amperage rating, reversing polarity on DC inputs, or creating feedback loops between incompatible devices.

  • Fuel misuse: Using the wrong type of fuel, overfilling, underfilling, failing to prime pumps correctly, storing fuel indoors against label warnings, or operating fuel-based products in unventilated areas.

  • Physical damage: Dropping, crushing, exposing to impact, mounting incorrectly, or using the product in mobile environments without securing it properly.

  • Environmental abuse: Using products in high heat, sub-zero temperatures, rain, floods, corrosive air, or excessively dusty/sandy conditions outside what is defined in the product manual.

  • Modifications and tampering: Opening sealed casings, removing safety seals, bypassing fuses, or installing aftermarket components into core systems without written authorization.

  • Neglected maintenance: Allowing fuel to go stale, failing to replace filters or check fluid levels, or running systems for extended periods under overload without following cooldown guidelines.

In all such cases, Invictus Ark reserves the right to deny the warranty claim entirely, and no refund, replacement, or service will be provided.

II. EXAMPLES OF WARRANTY-VOIDING BEHAVIOR (USER ERROR CASES)

The following real-world examples illustrate user actions that would invalidate a warranty under Invictus Ark standards:

  • A customer runs a 1500W space heater on a 1000W battery station and overloads the circuit. The station shuts down and will not restart. This is user error.

  • A user stores a gasoline generator inside their garage and fails to vent it properly. The engine malfunctions due to overheating or backpressure. This is user error.

  • A customer installs a solar panel kit using mismatched third-party cables with improper gauge, causing voltage drop and inverter shutdown. This is user error.

  • A power station is left in direct sunlight for 3 days at 105°F ambient temperature and swells or fails. This is environmental abuse.

  • The user floods the primer pump on a manual water system, damaging the diaphragm due to improper priming. This is negligent operation.

In each of these cases, Invictus Ark will perform due diligence to inspect the failure report. If evidence supports the conclusion of customer fault, the claim will be denied without refund.

III. MISUNDERSTANDING PRODUCT CAPABILITIES IS NOT A WARRANTY FAILURE

Invictus Ark provides detailed technical specifications and product descriptions on every listing. These include wattage ratings, volt/amp compatibility, supported device lists, fuel requirements, and environmental tolerances. It is the customer’s duty to read and understand these specifications before purchasing and using the product.

The following do not constitute valid warranty claims:

  • “I didn’t know it wouldn’t power my fridge.”

  • “I thought this would power my entire house.”

  • “I didn’t realize it needed a separate inverter.”

  • “I assumed it had a solar panel included.”

  • “I thought it was waterproof.”

  • “I thought the gas generator came with fuel.”

  • “I didn’t know it needed to be grounded.”

These are failures of due diligence by the customer. Invictus Ark is not liable for misinterpretations or assumptions made without reading the product description, user manual, or seeking pre-sale clarification from our support team.

IV. CUSTOMER NEGLIGENCE: LEGAL STANDARD

In legal terms, negligence refers to the failure to take reasonable precautions that an average person would undertake when operating potentially dangerous or complex equipment. Invictus Ark holds its customers to a basic standard of knowledge and effort when using our products.

Negligence includes:

  • Failing to verify your home’s power needs before selecting a backup system.

  • Running cords across standing water without GFCI protection.

  • Using two incompatible adapters to force a connection.

  • Refusing to follow startup or shutdown protocols listed in the instruction guide.

  • Leaving equipment exposed in high-risk zones (e.g., near children, animals, moving vehicles).

If a failure occurs due to negligence, no warranty coverage will be granted—even if the damage appears similar to a manufacturing defect.

V. HOW INVINCIBLE IS “INVINCIBLE”?

Customers often assume that survival products must be indestructible. Invictus Ark does not market or warranty its products as invulnerable. No system is foolproof. Solar panels can crack. Generators can seize. Electrical circuits can overload. Fuel tanks can rupture if dropped.

The point of preparedness is not indestructibility—it is readiness. Our products are tested for resilience, not abuse. We manufacture for real-world use, not fantasy durability. The warranty assumes reasonable use, not reckless use. If your product was used in a manner inconsistent with its intended design, your warranty is void.

PART III: QUALIFYING DEFECTS, EVIDENCE REQUIREMENTS, AND WARRANTY CLAIM PROCESS

In this section, Invictus Ark formally defines what constitutes a valid manufacturing defect, the specific types of product malfunctions that may qualify for either partial or full coverage under the applicable warranty tier, and the evidence standards required for a claim to be accepted.

Our intent is to create a transparent, fair, and enforceable warranty process that filters out claims resulting from misuse, while honoring genuine cases of product failure stemming from manufacturing issues or fulfillment errors beyond the customer's control.

I. DEFINING A MANUFACTURING DEFECT

A manufacturing defect is a physical or mechanical problem in the product that originates from the production process, assembly line, or internal component failure that was not caused by external force or customer misuse. Such defects must impair the product’s ability to perform its core intended function.

Examples of accepted manufacturing defects under Invictus Ark warranty include:

  • A battery station that does not charge, despite proper connection and verified working outlets

  • A solar panel junction box with a shorted output due to bad soldering

  • An inverter that buzzes or trips under rated load due to internal circuitry fault

  • A fuel pump with a cracked internal diaphragm from production (not impact-related)

  • A power station that does not turn on out of the box and fails functional diagnostics

  • A water filter whose membrane is defective, resulting in zero filtration capability

To be clear: cosmetic flaws, minor visual misalignments, noise level complaints, loose cords that can be tightened, or small scuffs due to transit are not considered defects under this policy.

II. WHAT IS NOT A DEFECT

The following do not qualify as manufacturing defects and are not eligible for any warranty protection:

  • A product that is functional but does not meet your personal expectations for speed, output, or size

  • Components damaged due to transit that do not affect core functionality (e.g., minor housing dents)

  • Deficiencies caused by lack of charging, improper grounding, wrong installation, or environmental misuse

  • A product that works correctly but does not power an appliance because the appliance exceeds its output rating

  • Products that show signs of user disassembly, modification, drilling, cutting, or part swapping

All of the above fall under user responsibility or cosmetic issues, both of which are explicitly excluded under this warranty.

III. CLAIM SUBMISSION: REQUIRED INFORMATION

To initiate a warranty claim, the customer must submit a written claim to support@invictusark.com within the active coverage period. This claim must include all of the following:

  1. Full name, order number, and purchase platform (e.g., Invictus Ark website, TikTok Shop, Shopify)

  2. Photographic evidence of the issue, showing both wide-angle and close-up views

  3. Video proof if the defect involves electrical failure, startup issues, or output errors

  4. Written description of the problem, including how and when it occurred

  5. Confirmation that the product was used in accordance with labeled instructions

  6. Serial number or SKU from the product label or packaging, if available

Claims that lack adequate proof or provide incomplete explanations will be returned with a request for more documentation. Failure to respond within 7 days will result in the claim being closed without action.

IV. INSPECTION AND DUE DILIGENCE PROCESS

Once a claim is submitted, Invictus Ark undertakes the following due diligence procedure:

  1. Initial Screening: The support team assesses whether all required documents are present and checks against known issues or past warranty claim patterns for fraud prevention.

  2. Technical Review: A technician reviews submitted photos and videos to confirm whether the problem is due to internal failure or customer misuse.

  3. Usage Pattern Review: If there is ambiguity, the customer may be asked follow-up questions about installation steps, power sources used, appliances connected, or fuel types.

  4. Manufacturer Query (if needed): For select components, we may contact the OEM supplier to verify the batch’s production quality based on serial number.

  5. Decision Notification: The customer will receive an official response stating whether the claim is accepted or denied, and what action Invictus Ark will take.

This process may take up to 14 business days, especially for complex devices involving power systems or multi-part kits. We will make every effort to communicate in a timely and respectful manner.

V. PARTIAL VS. FULL WARRANTY COVERAGE

Invictus Ark distinguishes between partial coverage and full coverage depending on the severity and source of the defect.

a. Partial Warranty Coverage

  • Typically covers individual components or non-critical systems

  • Examples include: cracked display, broken cable, loose button, minor output error

  • Outcome: We may send a replacement part, issue store credit, or recommend repair at local service centers

  • Shipping cost for replacement parts may be split between Invictus Ark and the customer, depending on fault assignment

b. Full Warranty Coverage

  • Covers core product failure that renders the unit non-functional or unsafe

  • Examples: unit fails to power up, internal battery does not charge, inverter system dead

  • Outcome: Invictus Ark may offer a one-time full unit replacement, or issue a full refund depending on inventory, shipping costs, and severity

  • We reserve the right to require return of the original unit before sending a replacement

Only claims backed by thorough, timely documentation will be considered for full coverage. Abuse of warranty privileges (e.g., repeated false claims) will result in permanent denial of future coverage.

PART III: QUALIFYING DEFECTS, EVIDENCE REQUIREMENTS, AND WARRANTY CLAIM PROCESS

In this section, Invictus Ark formally defines what constitutes a valid manufacturing defect, the specific types of product malfunctions that may qualify for either partial or full coverage under the applicable warranty tier, and the evidence standards required for a claim to be accepted.

Our intent is to create a transparent, fair, and enforceable warranty process that filters out claims resulting from misuse, while honoring genuine cases of product failure stemming from manufacturing issues or fulfillment errors beyond the customer's control.

I. DEFINING A MANUFACTURING DEFECT

A manufacturing defect is a physical or mechanical problem in the product that originates from the production process, assembly line, or internal component failure that was not caused by external force or customer misuse. Such defects must impair the product’s ability to perform its core intended function.

Examples of accepted manufacturing defects under Invictus Ark warranty include:

  • A battery station that does not charge, despite proper connection and verified working outlets

  • A solar panel junction box with a shorted output due to bad soldering

  • An inverter that buzzes or trips under rated load due to internal circuitry fault

  • A fuel pump with a cracked internal diaphragm from production (not impact-related)

  • A power station that does not turn on out of the box and fails functional diagnostics

  • A water filter whose membrane is defective, resulting in zero filtration capability

To be clear: cosmetic flaws, minor visual misalignments, noise level complaints, loose cords that can be tightened, or small scuffs due to transit are not considered defects under this policy.

II. WHAT IS NOT A DEFECT

The following do not qualify as manufacturing defects and are not eligible for any warranty protection:

  • A product that is functional but does not meet your personal expectations for speed, output, or size

  • Components damaged due to transit that do not affect core functionality (e.g., minor housing dents)

  • Deficiencies caused by lack of charging, improper grounding, wrong installation, or environmental misuse

  • A product that works correctly but does not power an appliance because the appliance exceeds its output rating

  • Products that show signs of user disassembly, modification, drilling, cutting, or part swapping

All of the above fall under user responsibility or cosmetic issues, both of which are explicitly excluded under this warranty.

III. CLAIM SUBMISSION: REQUIRED INFORMATION

To initiate a warranty claim, the customer must submit a written claim to support@invictusark.com within the active coverage period. This claim must include all of the following:

  1. Full name, order number, and purchase platform (e.g., Invictus Ark website, TikTok Shop, Shopify)

  2. Photographic evidence of the issue, showing both wide-angle and close-up views

  3. Video proof if the defect involves electrical failure, startup issues, or output errors

  4. Written description of the problem, including how and when it occurred

  5. Confirmation that the product was used in accordance with labeled instructions

  6. Serial number or SKU from the product label or packaging, if available

Claims that lack adequate proof or provide incomplete explanations will be returned with a request for more documentation. Failure to respond within 7 days will result in the claim being closed without action.

IV. INSPECTION AND DUE DILIGENCE PROCESS

Once a claim is submitted, Invictus Ark undertakes the following due diligence procedure:

  1. Initial Screening: The support team assesses whether all required documents are present and checks against known issues or past warranty claim patterns for fraud prevention.

  2. Technical Review: A technician reviews submitted photos and videos to confirm whether the problem is due to internal failure or customer misuse.

  3. Usage Pattern Review: If there is ambiguity, the customer may be asked follow-up questions about installation steps, power sources used, appliances connected, or fuel types.

  4. Manufacturer Query (if needed): For select components, we may contact the OEM supplier to verify the batch’s production quality based on serial number.

  5. Decision Notification: The customer will receive an official response stating whether the claim is accepted or denied, and what action Invictus Ark will take.

This process may take up to 14 business days, especially for complex devices involving power systems or multi-part kits. We will make every effort to communicate in a timely and respectful manner.

V. PARTIAL VS. FULL WARRANTY COVERAGE

Invictus Ark distinguishes between partial coverage and full coverage depending on the severity and source of the defect.

a. Partial Warranty Coverage

  • Typically covers individual components or non-critical systems

  • Examples include: cracked display, broken cable, loose button, minor output error

  • Outcome: We may send a replacement part, issue store credit, or recommend repair at local service centers

  • Shipping cost for replacement parts may be split between Invictus Ark and the customer, depending on fault assignment

b. Full Warranty Coverage

  • Covers core product failure that renders the unit non-functional or unsafe

  • Examples: unit fails to power up, internal battery does not charge, inverter system dead

  • Outcome: Invictus Ark may offer a one-time full unit replacement, or issue a full refund depending on inventory, shipping costs, and severity

  • We reserve the right to require return of the original unit before sending a replacement

Only claims backed by thorough, timely documentation will be considered for full coverage. Abuse of warranty privileges (e.g., repeated false claims) will result in permanent denial of future coverage.

In Part IV, we will define:

  • Customer obligations for proper product operation

  • Excluded damages due to lack of knowledge

  • Gasoline, electrical, and installation responsibilities

  • Explicit denial of warranty based on customer ignorance

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Here is Part IV of the Invictus Ark Comprehensive Warranty Policy. This section addresses the responsibility of the customer to understand how to properly operate the products they purchase, especially concerning electrical configuration, fuel handling, and installation. It clearly defines the boundaries between manufacturer liability and consumer accountability and emphasizes the non-transferable burden of knowledge required when operating survival-critical systems.

PART IV: CUSTOMER DUTY OF COMPETENCE, ELECTRICAL AND FUEL RESPONSIBILITIES, AND NON-LIABILITY FOR USER IGNORANCE

Invictus Ark does not sell toys, novelties, or low-consequence accessories. We sell high-capacity electrical infrastructure, power equipment, solar-battery systems, off-grid fuel systems, and advanced water purification gear. The use of these systems carries significant responsibility and a baseline requirement of technical competence.

This section affirms that customers are expected to understand the essential principles of power, fuel, water, and mechanical operation relevant to their purchase. It also asserts that Invictus Ark will not provide compensation, refund, or warranty coverage for damage caused by a customer's lack of understanding.

I. THE CUSTOMER’S DUTY TO OPERATE PRODUCTS PROPERLY

Upon purchasing from Invictus Ark, the customer assumes responsibility for ensuring that their usage of our products complies with proper procedure and reflects a basic level of mechanical, electrical, and fuel-handling knowledge.

This duty includes:

  • Reading all included manuals and instructional materials before first use

  • Reviewing technical specifications provided on the product’s webpage

  • Ensuring compatibility with existing equipment and power loads

  • Understanding limitations of wattage, amperage, voltage, and resistance

  • Applying correct fuel and lubricant ratios (where applicable)

  • Using adequate ventilation for fuel-based systems

  • Storing all equipment in climate-appropriate and secure environments

  • Using electrical grounding where indicated

  • Operating within defined environmental limits (temperature, humidity, elevation)

A warranty will not be honored if it is determined that the customer failed to uphold these basic usage responsibilities.

II. ELECTRICAL SYSTEM KNOWLEDGE EXPECTATIONS

Electricity is not inherently user-friendly. Any customer purchasing backup power systems, inverter kits, or solar-battery products from Invictus Ark is expected to understand the following prior to setup or usage:

  • Voltage Matching: Products must be used with voltage-matched devices. Overvoltage will damage internal components. Undervoltage can cause systems to fail to activate.

  • Amperage Awareness: Plugging a high-amperage appliance into a low-output device can cause the unit to overheat, shut down, or suffer irreversible damage.

  • Polarity and Polarity Reversal: Reversing the positive and negative terminals on solar input, DC connections, or battery expansion cables may cause instant damage.

  • Overload Conditions: The cumulative wattage draw must never exceed the continuous output rating of a battery or inverter. Start-up surges must be considered when powering motor-driven appliances.

  • Grounding Requirements: Certain systems require a proper earth ground for safety and voltage stability. Failure to ground appropriately may lead to erratic behavior or electrical hazards.

  • Battery Expansion Protocols: When using external battery modules, the customer must follow voltage-balancing, order-of-connection, and port-specific rules. Failing to do so voids the warranty.

  • Surge Handling: Surge protectors should be used when connecting to the grid, even with battery systems. AC backfeed from unstable utility lines can destroy sensitive electronics.

Ignorance of these principles does not entitle the customer to compensation.

Invictus Ark provides essential technical data, but it does not—and legally cannot—train individual customers on the electrical science of backup systems. The buyer must either possess the knowledge to operate the product properly or hire a licensed electrician.

III. FUEL SYSTEM KNOWLEDGE EXPECTATIONS

For any generator, pump, or liquid-fuel system sold by Invictus Ark, the customer is responsible for:

  • Knowing the correct fuel type (e.g., 87 octane gasoline, propane, diesel, etc.)

  • Understanding storage requirements (metal containers, away from sunlight, ventilation)

  • Knowing how to prime a pump, bleed a line, or open a shutoff valve correctly

  • Using the correct fuel-oil mix, if required

  • Avoiding storage of fuel inside residential buildings

  • Ensuring carbon monoxide ventilation during use

  • Using spark arrestors when required by local law or label

  • Not operating fuel systems near flames, heat sources, or compressed oxygen cylinders

If a system fails due to:

  • Contaminated fuel

  • Improper fuel type

  • Running with no fuel

  • Clogged or burnt carburetor

  • Internal explosion from poor venting

  • Spark plug damage due to fuel flooding

  • Ethanol corrosion inside tank or line

…the failure will be deemed user-caused, and the warranty will be denied.

IV. EXPLICIT DISCLAIMER FOR CUSTOMER IGNORANCE

The following legal clause applies to every customer upon completion of a sale:

“The customer acknowledges that they are responsible for understanding the safe, legal, and operational use of the product(s) they purchase from Invictus Ark. Invictus Ark shall not be liable for any damage, malfunction, injury, or consequential failure resulting from the purchaser’s lack of technical knowledge, failure to read documentation, refusal to consult an expert, or assumption of capabilities beyond those clearly stated.”

This language protects Invictus Ark against claims of negligence or misrepresentation where the customer simply did not know how to use the product. We are not liable for what a customer failed to learn.

V. INSTALLATION RESPONSIBILITIES

Some Invictus Ark systems—especially panel kits, battery racks, or inverter walls—require permanent installation. In such cases, we expect the customer to:

  • Hire a licensed electrician

  • Follow NEC or local electrical code

  • Ensure weatherproofing of all outdoor cabling

  • Use conduit for all high-voltage runs

  • Verify grid tie-in rules with the utility company

  • Avoid over-paneling battery systems without a BMS (battery management system)

If a customer installs a product incorrectly or causes fire, overload, or internal damage due to wiring errors, the warranty is void. We will not reimburse the customer, pay for damage, or accept returns on products compromised during faulty installation.

VI. THE BURDEN OF KNOWLEDGE IS NON-TRANSFERABLE

In legal terms, the burden of knowledge rests with the user. Invictus Ark does not, and cannot, assume responsibility for a customer’s technical literacy, mechanical aptitude, or home electrical architecture.

If the customer chooses not to read documentation, ignores safety labels, or “guesses” at how to connect a device, they are choosing to accept all consequences of that ignorance. In such cases, we owe no warranty, no refund, and no replacement.

PART V: LEGAL DISCLAIMERS, LIMITATION OF LIABILITY, ARBITRATION AGREEMENT, AND CLOSING STATEMENT

The purpose of this final section is to codify the legal boundaries that govern Invictus Ark’s warranty obligations. While we aim to provide strong post-purchase support, we also operate under binding legal constraints that define what we are not responsible for. This protects both the company and its stakeholders from being held accountable for unforeseeable or unreasonable claims.

I. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Invictus Ark shall not be held liable for any indirect, incidental, punitive, or consequential damages arising from the use or misuse of its products, even if Invictus Ark has been advised of the possibility of such damages. This includes, but is not limited to:

  • Electrical fires, shorts, or damage to third-party electronics

  • Fuel leaks, vapor ignition, or property damage from improper storage or installation

  • Injury, illness, or death caused by failure to ventilate or ground systems properly

  • Loss of data, revenue, or time resulting from device failure during an emergency

  • Structural or home damage from self-installed panels, batteries, or generators

  • Generator overuse resulting in fire, carbon monoxide poisoning, or explosion

  • System failure due to grid surge, lightning, or blackouts beyond our control

Invictus Ark’s total liability under any cause of action—whether in contract, tort, warranty, or otherwise—shall never exceed the original purchase price of the product in question.

By completing a transaction, the customer accepts that Invictus Ark does not insure or compensate for user ignorance, infrastructure faults, natural disasters, or third-party damages.

II. NO IMPLIED WARRANTIES BEYOND THIS POLICY

Unless otherwise stated in writing, Invictus Ark makes no other warranties, express or implied, other than those explicitly outlined in this policy. This includes but is not limited to:

  • No implied warranty of merchantability: We do not guarantee that any product will suit all customers' personal preferences.

  • No implied warranty of fitness for a particular purpose: It is the customer’s responsibility to ensure that a product meets their needs before purchase.

  • No implied warranty of uninterrupted functionality: Blackout survival tools inherently depend on weather, environmental conditions, and maintenance. We do not guarantee consistent uptime or off-grid performance.

  • No warranty of third-party compatibility: We are not liable if our systems are incompatible with unapproved batteries, adapters, appliances, or software.

All implied warranties are explicitly disclaimed under applicable U.S. law to the extent allowed.

III. MANDATORY BINDING ARBITRATION AGREEMENT

All warranty-related disputes must be resolved through binding arbitration, not litigation. By purchasing from Invictus Ark, the customer agrees to submit any disputes, disagreements, or claims arising out of this warranty policy to binding arbitration under the jurisdiction of San Bernardino County, California, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA).

This arbitration process:

  • Shall be conducted in English

  • Shall include a neutral third-party arbitrator mutually agreed upon

  • Shall allow for discovery, document submission, and evidentiary hearings

  • Shall not permit class action or collective relief claims

Each party will bear their own legal fees. The decision of the arbitrator shall be final and enforceable in any court of competent jurisdiction.

This clause does not waive rights under the Magnuson-Moss Warranty Act but defines how disputes must be resolved.

IV. GOVERNING LAW AND VENUE

This warranty policy, and all related disputes or interpretations, shall be governed and enforced under the laws of the State of California, United States, without regard to conflicts of law. The venue for any legal filing not subject to arbitration (e.g., small claims exceptions) shall be located in San Bernardino County.

Customers residing outside of the United States agree that this policy is enforceable regardless of international jurisdiction, and waive any attempt to override or nullify U.S. warranty law.

V. FORCE MAJEURE CLAUSE

Invictus Ark shall not be held liable for any delays, inability to fulfill warranty claims, or disruption of support services resulting from events beyond our control, including:

  • Natural disasters (wildfire, earthquake, hurricane, flood)

  • Government restrictions, import bans, or customs blockages

  • Pandemic-related labor or material shortages

  • Acts of terrorism, war, or sabotage

  • Power grid failure, telecom collapse, or cyberattacks

In the event of such conditions, we will make commercially reasonable efforts to fulfill our obligations, but claims may be delayed or suspended without liability.

VI. SEVERABILITY AND MODIFICATION

If any part of this policy is found to be unenforceable or illegal by a court of competent jurisdiction, the remaining sections shall remain in full force and effect. Invictus Ark reserves the right to update this warranty policy at any time without notice, provided such changes do not affect the terms of warranties already in force at the time of purchase.

Customers are encouraged to periodically review this policy for changes. Continued use of Invictus Ark products and services constitutes acceptance of the most recent version.

VII. CLOSING STATEMENT: ETHICS OF PREPAREDNESS

We believe that survival equipment isn’t about aesthetics—it’s about functionality, reliability, and the ability to protect lives under duress. At Invictus Ark, we do not sell products for casual or decorative use. We sell products meant to endure blackouts, overcome disaster, and help families regain control when infrastructure fails.

We hold ourselves to a high manufacturing standard. But we also hold our customers to a high standard of responsibility. Preparedness is a partnership. If we honor our side—designing rugged tools and standing behind them when they fail for valid reasons—then you must honor yours: learning how to use them, maintaining them, and not asking us to cover mistakes that could have been avoided.

This warranty is our promise: we will stand behind your survival system—so long as you stand behind your responsibility to use it wisely.

Thank you for choosing Invictus Ark.

For questions or claims, contact:
support@invictusark.com